Customer’s FAQs
I have purchased an Item and its not working. What should I do now?
Every item comes with documentation. So, follow the documentation. If its beyond documentation and critical contact with author to provide support.
Can I use Item for commercial projects?
Yes, You can use with personal or commercial project and you can charge your client for your work.
Can I download my my purchased Item unlimited times?
Yes, you can. We send immediately an email containing download link of your purchased item. But, you can download your purchased Item unlimited times as long as item is available in GrayGrids. Simply Login to your account and goto My Downloads from the navigation.
Can I redistribute Template/Item with my Application?
You can use and distribute it with only one project. For multiple and unlimited projects you have to purchase Extended license of item.
Can I use single Item for unlimited projects?
No. You can use it with only one project. For multiple and unlimited projects you have to purchase Extended license of item.
What are the differences between Free/Lite version and Full version?
There are too many differences, you can check essential differences from here: https://graygrids.com/lite-vs-full/
Can I purchase Items without registering in GrayGrids?
No. Registration is must be required to purchase items. The big reason is to identify and provide support and updates. Also, you can download your purchased items anytime after login to GrayGrids.
Is Item comes with Documentation or Quickstart guide ?
Yes, every item comes with documentation to get you started.
Can I request for refund ?
Generally, we don’t issue refund for silly reasons. But, if Item is not working as shown in demo and author is not able to fix your issue. We may contact with author and take immediate action. Here is the detailed refund policy
Is my data safe in your site ?
We are promised to our customers that we are never going to share their information with anyone. GrayGrids is SSL protected so, no worries.